A legacy category leader blinded by cosmetic performance marketing.
For four decades, the atelier represented the zenith of artisanal craft and multi-generational trust. Yet the modern growth operation had deteriorated into reactive ad spend—burning budget across high-frequency retargeting campaigns that merely recycled existing brand equity rather than engineering new commercial demand. The executive team was drowning in agency vanity metrics, blended ROAS illusions, and superficial discount strategies that eroded brand posture.